Shipping & Return Policies

90% of orders ship in 1-2 business days. Maximum processing time for in-stock items located at our brick and mortar shop is 7 business days from receipt.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after 11:00 AM CST will begin processing the following business day.

Flat rate standard shipping of $9.99 for orders that ship from our Rochester brick and mortar shop.

These orders ship out within 1-7 business days (90% of orders ship within 1-2 business days) via USPS, UPS, or FedEx. We choose the fastest carrier for the rate. Need a specific delivery service or shipping speed? Note it at checkout or email us at shop@sociusdesign.com and we'll do our best to accommodate — any additional costs will be invoiced.

NOTE: Larger or heavier items incur separate shipping charges.

FREE Order Pickup

Free Order Pickup is available for all items located at our brick and mortar shop at 401 N Broadway Ave, Suite 140, Rochester, MN. If this option is not available at checkout, it indicates that your order contains items outside of local inventory.

You'll receive an email when your order is ready, typically within 1-2 business days. Customers can pick up their orders during normal business hours, or within the email notification is a link to schedule a pickup time outside of our business hours.

Orders are held for 14 days after we send notification that your order is ready. If you need more time, email us at shop@sociusdesign.com.

FREE Local Delivery (Rochester area)

We offer Free Delivery within Rochester city limits for orders with items located at our brick and mortar location. If this option is not available at checkout, it indicates that your order contains items outside of local inventory.

Most deliveries happen within 1-5 business days of order placement. These deliveries are placed outside of the residence, either by the front door or mail box. If you need it placed in a specific location, indicate in the notes section at checkout, or email us at shop@sociusdesign.com.

For deliveries just outside Rochester proper, contact us at shop@sociusdesign.com for availability and potential fees.

• We ship to verified shipping addresses only
• Please ensure your shipping address is complete and accurate
• Address changes cannot be made once an order has been processed
• All addresses must be USPS-deliverable

Tracking information will be emailed once your order ships. You can track your order anytime through your account dashboard or via the tracking page on the shipping provider's website with the tracking number.

Please allow 48 hours for tracking information to update after receiving notification.

• We only ship small orders to P.O. boxes.
• Some items may have additional shipping restrictions.
• Certain hazardous materials may require special handling and shipping methods.
• All shipping restrictions follow USPS guidelines.

Currently, we do not ship internationally. This may change in the future.

• Claims for lost packages must be filed within 14 days of the expected delivery date
• Damaged packages must be reported within 48 hours of delivery.
• Please retain all original packaging and damaged items for claims processing
• Claims will be processed in accordance with policies of the shipping service.

• Severe weather conditions may impact delivery times
• We are not responsible for carrier delays due to weather
• No refunds will be issued for weather-related delays

• Extended processing times may apply during peak holiday seasons
• We recommend placing orders early during holiday periods to ensure timely delivery

Some items ship directly from the brand or their US distributor. Shipping times and methods for these products differ from our standard shipping policy.

If your order contains these items, as well as items stocked at our brick and mortar shop, your order will divide into two shipments.

At this time, it is not possible to combine direct distributor/brand shipping with local pickup/delivery. In that scenario, we recommend ordering these products separately; and then placing a second order for local items in order to take advantage of Free Local Pickup or Delivery. Items that ship directly from the brand will be noted on the product page.

Processing time-frames for these items vary. The average processing time is 3-10 business days, with an additional 3-7 business days for shipping time.

Mustard Made products are an exception; taking 1-3 business days for processing, with 1-3 business days for shipping.

Please contact us at shop@sociusdesign.com if you have not received these products after 21 business days.

It is important to us that you love your purchase. We will gladly work with you on returns for eligible items.

0-30 days from receipt:

Refund to original payment method for purchase amount minus original shipping costs & return shipping costs (shipping costs are non-refundable)

31-90 days from receipt:

Store credit for purchase amount minus original shipping costs + return shipping costs (shipping costs are non-refundable)

Beyond 90 days: All sales are final

The majority of our products are return eligible in new condition, with all original packaging.

The following items are FINAL SALE and are not eligible for return: All items within the "Sale" section of our site; all N/A beverages and tea; cut fabric pieces; installed or open wallpaper; open Osmo wood finish products; lighting that has been installed and is in working condition; Mustard Made products that have been assembled; clothing or bags that has been worn or used; any item not in new and original condition; any item that no longer has its original packaging; any item marked Sale.

To initiate a return: Submit a return request through the order section of your online account (https://account.sociusdesignstudio.com), email us at shop@sociusdesign.com, or stop by our brick and mortar shop. Please ensure that items are unused, have not been installed or assembled, and are in original condition with all original packaging.

Shipping costs: Original shipping costs are not refunded and return shipping costs are the responsibility of the buyer. We will provide a return label for you, deducting the shipping cost from your refund.

In-store returns: Returns can be made at our shop -- 401 N Broadway Ave, Suite 140 -- during normal business hours at no additional cost.

If you have any questions for your specific situation, email us at shop@sociusdesign.com.

When returning for a refund, please note original shipping costs will not be refunded, and return shipping costs will be deducted from the return amount. NOTE: Return shipping costs will vary due to size and weight of item being returned. It is NOT flat fee.

Refunds will be issued to the credit card or original payment method used to make the original purchase, or for store credit, once the item is received and inspected.

Items must be in original condition with all original packaging, unused, and unassembled. It is the responsibility of the buyer to ensure the safe arrival of an item. If an item arrives broken or damaged, the cost to replace the item will be deducted from the refund amount.

Original shipping costs are not refunded.

Non-returnable items are not eligible for refund or store credit.

These include open or used wallpaper; cork wall coverings; cut fabric pieces; custom, specialty or made to order light fixtures, furniture, textiles, paint finishes, etc.; light fixtures which have been installed and are in working condition; Mustard Made cabinets that have been assembled; food, beverage and perishable items; any item within our sale section or marked final sale.

socius design monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. All returns are subject to validation and approval at socius design's discretion. If a return is not approved by socius design for any reason, and it is still sent back, the item will not be returned to you.